Derbyshire Agencies

  updated 15.11.11

If you would like details of

Local Citizens Advice Bureaus please click here

Click here if you need Employment Advice  

Local Derbyshire Credit Unions are listed here

Local Citizens Advice Bureaus (CAB)

Advice Derbyshire
Umbrella agency for Derbyshire Advice agencies: check the nearest agency near you on their site.   http://www.advicederbyshire.org/; email Maxine Maybury: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Bolsover Financial Inclusion Team
Tel: 01623 747147; Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; Website: www.bolsoverfiproject.org.uk

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Financial Inclusion Derbyshire (excludes city)
The financial inclusion strategy has been agreed and is currently being implemented by a wide range of interested parties including district, county, primary care trust, specialist advice agencies, social housing organisations and local credit unions. Credit union facilities have started expanding across the county. Debt or benefits advice is available without a charge.

The project worker is Emma Bates email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
To view the strategy go to http://www.fichampions.com/ 
For more information see http://www.derbyshirercc.org.uk/fid.html

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Job Centre and working age benefits

http://www.jobcentreplusuk.co.uk/benefits/working-age-benefits.htm

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Chesterfield Citizens Advice Bureau
6-8 Broad Pavement, Chesterfield, S40 1RP
Tel: 01246 209164; Web: www.chesterfieldcab.co.uk

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Derby Citizens Advice and Law Centre
Stuart House, Green Lane, Derby, DE1 1RS
Tel: 01332 29571; Tel: advice line 01332 228700; Web: http://www.citizensadviceandlawcentre.org/

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Erewash Citizens Advice Bureau
62 South Street, Ilkeston, DE7 5QJ
Tel: 0844 499 4196; Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; http://erewashcreditunion.org.uk

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High Peak Citizens Advice Bureau 
26 Spring Gardens, Buxton, SK17 6DE.
Tel: 01298 214550; Telephone Advice: 08451 202 979
Outreach in Glossop, New Mills and Derby University Buxton Campus

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Mid Derbyshire Citizens Advice Bureau
29 Bank Road, Matlock, DE4 3NF
Advice line: 0844 701 010; Tel: 01629 583539  Services across Derbyshire Dales and Amber Valley see http://www.citizensadvice.org.uk/bureau_detail?serialnumber=100272

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North East Derbyshire Citizens Advice Bureau
126 High Street, Clay Cross, Derbyshire, S45 9EE.
Tel: 0844 848 9800; website: http://www.ned-cab.org.uk/
Outreach at: Clowne Community Centre, Dronfield-The Peel Centre, Eckington Library, Grassmoor Community Centre, Renishaw Community Centre.

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South Derbyshire Citizens Advice Bureau
48 Grove Street
Swadlincote
South Derbyshire
DE11 9DD  
Tel: 01283 210107 (Wed/Thurs 1-3pm)  http://www.southderbyshirecab.org.uk/
You can attend the Grove Street office for face to face advice.  Advisors hold advice sessions at venes in Hartshorne, Heartwood Medical, Hilton, Melbourne, Midway, Newhall, Overseal and Woodville.

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The CABs in Derbyshire also operate from a number of G.P. surgeries across the County check in with your local practice. 

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A self help system for producing your own debt management plan is available on the N E Derbyshire CAB web site http://www.ned-cab.org.uk/debtselfhelp/index.asp

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National Debtline:  A national telephone helpline providing free, confidential debt advice through the UK. Tel: 0808 808 4000; http://nationaldebtline.co.uk/england_wales

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Consumer Credit Counselling Service:  Offer a free debt counselling service over the telephone 0800 138 1111  or via their web site  http://www.cccs.co.uk/

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If you are a small business and have business debts then you should make contact with Business Debtline:  telephone  0800 197 6026  web site   http://www.bdl.org.uk/  

   
 
Consumer Financial Education Body – Produce some jargon free information to help you understand financial products and services  http://www.moneymadeclear.org.uk  Free advice leaflets can be obtained from this website.

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Financial Services Authority - financial regulator.  Has some relevant pages  under "Consumer Information". see website: http://www.fsa.gov.uk/Pages/about/index.shtml

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Employment Advice

Chesterfield Law Centre
44 Park Road,  Chesterfield, S40 1XZ
Tel: 01246 204 570; Website: http://www.chesterfieldlawcentre.org.uk/ includes free leaflets which can be ordered online. 

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Derby Citizens Advice and Law Centre
Stuart House, Green Lane, Derby, DE1 1RS
Tel: 01332 29571; Tel: advice line 01332 228700
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; Web:  http://www.citizensadviceandlawcentre.org/

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The Advisory, Conciliation and Arbitration Service (ACAS)
Provides employment advice to employers & employees.  National Helpline   08457 474747   web site  http://www.acas.org.uk/ 

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If you are looking for work then you can call in at your local Job Centre or phone them on 0845 6060 234 or go to their web site http://www.jobcentreplusuk.co.uk .  For information regarding the minimum wage contact the Low Pay Commission 0845 600 0678  or http://www.lowpay.gov.uk/

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Welfare Benefits
Advice regarding your entitlement to benefits is available at your local CAB see the debt section for contact details.  Derbyshire County Council’s Welfare Rights Team can also help you with your benefit enquiry.  Telephone 0845 120 2985 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Derbyshire Unemployed Workers' Centres (offer help & advice regarding benefits in N E Derbyshire, Chesterfield & Bolsover) 70 Saltergate, Chesterfield, S40 1JR
Tel: 01246 231441;  Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; www.ne-derbyshire.gov.uk/advice-and-benefits/derbyshire-unemployed-workers-centres; http://www.duwc.org.uk/
Outreach at Alfreton, Bolsover, Brimington, Clay Cross, Clowne, Creswell, Eckington, Grassmoor, Heanor, Pinxton, Shirebrook, Somercotes and Staveley.

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If you want to claim or see which working age benefits you might be entitled to go to the Job Centre plus website: www.jobcentreplusuk.co.uk

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To make enquiries about tax credits see HM Revenues & Customs http://www.hmrc.gov.uk/TAXCREDITS/  or phone 0845 300 3900 for a claim pack.

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Don’t forget the advice agencies listed above will help you with your claim.  There are a number of web based calculators to check your eligibility to benefits http://www.turn2us.org.uk/my_turn2us/WelcomeEnquirers.aspx Turn 2 us can also check if you are eligible for any grants.

Or you can check here with Entitled to  http://www.entitledto.co.uk/ 

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Derbyshire Housing Aid
FREE SPECIALIST LEGAL ADVICE          
For more information, help with booking an advice appointment, or referral details: Kath Jackson, Advice Services Co-ordinator, Community Legal Advice Centre, Phoenix Street, DERBY, DE1 2ER. Main Tel: 01332 287850; DDI: 283; Fax: 01332 287864; Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Local Derbyshire Credit Unions or those offering a service to people living or working in Derbyshire

Credit Unions are financial co-operatives owned and controlled by their members. Credit Unions borrow money from their savers on which is paid a dividend. The money borrowed is lent out to other members who pay interest on the money loaned to them.

Chesterfield Credit Union Ltd. (inc N E Derbyshire)
10 Theatre Yard, Low Pavement, Chesterfield, Derbyshire S40 1PF
telephone 01246 278833; website: http://www.chesterfieldsl.co.uk/; email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Derby Credit Union
Derby United Credit Union was launched Nov 2010 and is open to anyone living or working in Derby. Located at 5, Whiston Street, Derby, DE23 8GL, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it   tel: 01332 369641 website: http://www.derbyhomes.org/partnerships/ducu

Derby United Credit Union has an office at stall 10D in the Derby Eagle Centre Market. This stall is open from 10am to 2pm every Monday, Tuesday and Thursday. (excluding bank holidays)

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Erewash Credit Union Ltd.
2nd Floor Ilkeston Co-operative Department Store, The Market Place, Ilkeston, Derbyshire, DE7 5SG
telephone 0115 932 9493.  Now also has an office in Long Eaton telephone 0115 900 0288; email This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; website: www.erewashcreditunion.org.uk/ extending to Amber Valley.

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South Derbyshire Money Spider Credit Union Ltd.
Council for Voluntary Services, 46 - 48 Grove Street, Swadlincote, Derbyshire, DE11 9DD  
telephone 01283 219 761;   website http://www.moneyspidercu.org.uk/;  email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  South Derbyshire and Burton area collection points in Newhall, Swadlincote, Winshill and Burton. 

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Credit Union information

A credit union information article for Derbyshire (excludes Derby city: see http://www.derbyhomes.org/partnerships/ducu for city services) is available for you to download and use at: http://faithinderbyshire.org/debt prepared by Emma Bates of Financial Inclusion Derbyshire. Similar related items have been in some of the local press.

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Chesterfield Credit Union and Worksop and District Credit Union (now 2 Shires) are looking for more collections points, ideally in locations and at times where there is already good footfall. To register your interest go direct or contact Stella Collishaw 01332 388685 email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For full list of collection points or go to http://www.2shires.org.uk/  and http://www.chesterfieldsl.co.uk/index.asp

Both of these groups have regular newsletters which you can sign up for.  To see a copy of the Chesterfield and North East Derbyshire Credit Union newsletter please click here.

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Derby Loans
A Community Development Financial Institution, personal and business loans. Suite 17, Rosehill Business Centre, Normanton Road, DE23 6RH. Telephone 01332 365550; email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; website: http://www.derbyloans.co.uk/

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Care for the Family’s advice for people in mortgage arrears http://www.careforthefamily.org.uk/saveyourhome/

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